What's going on? When will this issue be resolved and why is your customer service time line so excruciatingly long as of late? You received my money, now I feel like you wasted a lot of my time and your team is not willing to admit fault for an issue that it seems more and more people are posting about.
I bought my software from one of your authorized dealers.
I did not unknowingly purchase "non-genuine" software. Yet, this still seems so long and I even requested that I be transferred to a state side rep in hopes that they would be seeing these forums and realize there is some sort of bug that is causing these false positives. I have been patient and polite and luckily one of your floor supervisors was willing to state that they would get back to me within 48 hours. I purchased a perpetual license before you stopped selling perpetual licenses and it is unfortunate and I hope this not a way to get us into buying into your subscriptions. I call back again today and they tell me it is going to take another 5-7 days to process and "authenticate" my proof of purchase and then call me back with a solution? This is outrageous. Which I then uploaded to my case and also emailed to your team to show my proof of purchase. I searched for a receipt that was 4 years ago - thankfully apple was able to help me locate it within a couple of hours and sent my receipt. After going back and forth with your reps they required I send them proof of my purchase. Over the last few days I've been receiving what I can only assume is a false positive glitch in your system stating I have non-genuine software. I purchased my software from Apple (who is an authorized reseller) - I am an educator and also had to send Adobe proof of my status as a teacher and then I was sent my key code from Adobe. I've been dealing with your customer service team over the last 2 days and I am highly disappointed that something like this is taking days to resolve. I am dealing with the very same issue Adobe team.